Carbon Doctor Ltd
Terms of Business
Innovative carbon clean solution reduces emissions, improves performance and enhances driveability
in just 30 minutes...
Effects are immediate
Revitalises inlet system,
cylinder head and exhaust manifold
Smoother, more powerful delivery of performance
Lower emissions and quieter engine
No chemicals used
Approx. 30 mins for each clean
Less maintenance required
CE marked product
Terms of Business for vehicle carbon clean services.
Our contract with you
I have read and understood Carbon Doctor Terms of Business as expressed in this contract and agree to my vehicle, registration number below to have its engine cleaned using the engine carbon clean service.
Vehicle Registration Number
Signed by Vehicle
Owner (or representative)
1. When using the motor carbon clean service, you are dealing
with Carbon Doctor Ltd
In these terms references to “we”
or “our” means Carbon Doctor.
By asking Carbon Doctor to carry out an motor carbon clean on your
vehicle you agree that our work shall be governed by the following
terms and conditions. Our contract with you is formed at the time
of you making your appointment with us Online, Over the phone or in Person.
Most but not all of the
terms set out below are reproduced on the sales document that
you (or your representative) can be asked to sign when we attend your vehicle.
By handing over your Vehicle and Key to Our Technician you are agree to
all of our Terms of Business.
2. In the course of the motor carbon clean process,
a controlled volume of hydrogen is introduced into the engine through your
vehicles air intake, your vehicle may suffer an engine fault
through no fault of our technician or motor carbon clean service.
You acknowledge that risk. If that happens, we will ask if you would
like us to restart your vehicles engine. If your vehicle will not
restart you will be liable for any costs incurred in having the
vehicle recovered and repaired subject to clause
6 & 8 below
3. Please be aware that having your motor cleaned using the
carbon clean process, may result in your vehicles
manufacturer’s warranty being invalidated. You acknowledge
that risk. If you have any questions regarding your manufacturer’s
warranty please contact your
manufacturer. Carbon Doctor holds certificates of no harm from a number motor
manufacturers for information please call 0800 093 6112 or write
to Customer Services c/o Carbon Doctor at the address
shown at the bottom of this page or
email us using the following
4. Payments up front and in part.
You agree to be responsible for the full cost of our motor carbon clean work on your vehicle.
In making arrangements to deliver our service to you, we incur
business costs. You agree that we can immediately charge (i) for
or in respect of these arrangements or costs and/or (ii) an up front
part payment in respect of our service.
5. The improvement to emissions and/or additional motor power
and/or fuel economy and/or future engine component reliability
that you can expect to enjoy once your vehicle has been cleaned
using the engine carbon clean service depends upon each
individual motor the motors mileage and hours used,
the fuel and lubricants used and the style of
driving that the engine has experienced prior to the engine carbon
clean taking place,
Carbon Doctor can make no guarantee with regards to these benefits or the amounts of carbon
that can be safely removed in the 30 min procedure.
6. A diagram matic record of visible damage existing on your
vehicle will be made by our technician before starting work on
your vehicle. We exclude all liability for repair of damage, whether
visible or not, existing before we began to work on your vehicle.
7. We will perform our service to the best of our ability at a time
and location to be agreed between us. We reserve the right to
change our appointment time with you for any reason. We will
notify you in advance of any change to the agreed appointment
time. If you have a complaint about our service, please call
0800 093 6112 or write to Customer Services Carbon Doctor at the address shown
in clause 16 (a)
or email us using the
following link info@Carbon Doctor. If we damage your vehicle, we
can arrange its repair at no cost to you. If without our prior
written approval you organise a repair yourself, we do not
guarantee to pay the costs you incur.
8. Key limitations to our work: 10
9. You acknowledge that the cost to us of cleaning your vehicle’s
motor in the event that we damage it is likely to exceed the
amount we are paid for our service. You agree that our total
liability to you both for any service failure or vehicle damage is
limited to: the total cost of repairing any damage we cause to
your vehicle; plus for any period where your own car will be
unavailable to you, the cost to us of providing you
with, or paying for, alternative means of transport or a
replacement vehicle is exempt. Except as
stated above, you agree that unless we have written to you to
confirm otherwise before we begin work,
you and Carbon Doctor do not intend that Carbon Doctor reimburse or compensate
you for loss of income, loss of use of your vehicle,
costs or expenses incurred from loss of use of your vehicle,
cost of any rental cars or Taxi Services,
loss of business or profits or pure economic loss or
indirect or consequential loss suffered by you as a result of our
work. Nothing shall limit our liability for fraud or death or personal
injury caused by our negligence. Your statutory rights are not
You will be provided with Our Full Insurance Details for
such claims that we have caused damage to your car/engine/motor and your willing
to have your car/engine/motor fully inspected and a 3rd part independent
report is produced to resolve any such claims.
10. Where payment for our work on your vehicle will be made
using a trade or company account, our trade/company terms will
apply to our work in priority to the terms written above.
they appear from time to time on our website shall govern the
handling of your personal information that we receive from you
If you wish to limit our right
to use your personal information,
please write to Data Protection c/o Carbon Doctor at
the address shown below.
12. At Carbon Doctor, we are committed to reducing
fraud made using credit cards. We reserve our right not to accept
payment from you by debit or credit card where we suspect that
by doing so a fraud may be perpetrated against us or the registered card holder.
13. Our terms of business and any dispute or claim arising out of
or in connection with them or their subject matter (including non-contractual disputes or claims of any kind arising directly or indirectly) shall be governed by and construed in accordance with the laws of England and Wales.
14. The courts of England will have exclusive jurisdiction over any
claim arising from, or related to, our goods and services although
we retain the right to bring proceedings against you for breach of
these conditions in your country of residence or any other
relevant country. Consumer rights information.
15. Any booking that you make with us by phone or online will be
subject to The Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013 (SI 2013/3134) (as amended
from time-to-time). We are pleased to provide you with the
following information in accordance with those regulations:
Carbon Doctor Ltd
310 Wellingborough Road
0800 093 6112
You can contact us using the following link:
When we accept your booking we will provide you with a quote for our work.
in doing so we make assumptions as to the extent of cleaning your engine will require. If those assumptions prove to be incorrect, our costs of service and
therefore our price will change to take account of our additional work. For example, we may have to extend the time of the motor
carbon clean service. We reserve our right to adjust our price and,
we charge you according to the goods and services
we supply to you in the course of providing our service to you.
We make no additional charge for delivery of the equipment
that we will use in the course of providing our service. We accept
payment over the telephone using most major debit or credit
cards other than Diner’s Club and American Express. We do not
accept personal cheques. We accept payments made through PayPal
Bank Transfer, Credit & Debit Card via Chip & Pin and in cash.
We will provide our service to you by appointment at a location
agreed between us.
Our contract with you is for the supply of vehicle motor car
bon clean services. Normally, under the Regulations, if you are a
consumer, you will have a right to cancel our contract for 14
working days counting from the day after our contract with you
was formed. When we are given the keys to your vehicle, we shall
understand that to be your express consent to begin our work on
your vehicle. Usually, that means we will have begun our work
before the end of the usual cancellation period. Your cancellation
rights under the Regulations will end when that work starts.
You may cancel your appointment and receive a full refund of any
monies that you have paid to us at any time before we commence
work on your vehicle. To cancel our service, please call us, contact
us via our website or tell our technician before he starts work on
your vehicle. We do not require you to complete any special form
to cancel your appointment. We recommend that the easiest way
to cancel your appointment
is to call us on 0800 093 6112
Please note that you may not cancel your appointment after we
have commenced our work on your vehicle and we reserve all
rights to recover payment for our service in circumstances where
you attempt to cancel your appointment or require us to cease
work on your vehicle after our work has commenced.
The validity of any price we offer you for our services is limited
to the duration of the call during which the offer was made.
Accordingly, we may refuse to honour a price offered to you
where you do not agree to purchase the relevant service during
the continuation of the call in which the offer was first communicated to you.
Where we have taken any payment from you in the course of you making an appointment with us, we shall hold that payment to your order until the moment we begin our work on your vehicle. With effect from commencement of our work on your vehicle, we reserve our right to retain for our account any payment you have made to us.
All of the Above Terms and conditions apply to the following:
In Respects to DPF Cleaning, We are only contracted to Wash & Flush to the best of our ability your filter only,
We do carry OBD diagnostics for our insight into your DPF's Health only,
We are under no obligation to inform you of any said information that we find unless you ask for it
via a pre paid diagnostics check up booking,
We may at our discresshion inform you of any said findings on the day at the appointment only.
We can only Wash & Flush a DPF on a running Healthy Engine,
If the Engine is not able to run, Then we reserve the right to collect 50% of the agreed booking of the job costs,
for Travel, Time and equipment transportation to the said location of intended service.
We reserve the right to stop the wash and flush clean at any point
during the service if we find anything that can cause your DPF or Engine
any harm or damage during the clean or in the future use of the DPF or Engine.
Not all DPF's can be Washed and Flushed
We do not expect to clean the DPF to 100% but will get out as much as possible at the service.
Forced Regenerations are not a service that we carry out, But if the client requests that we do,
Then any damage or fire caused by the forced regeneration will not be accepted by Carbon Doctor Ltd
But by souly by the Registered Keeper or Owner of the said vehicle.
. The only language offered by us for any contract is English.
We have the right to update our Terms of Business at any point.
Date of issue: